As soon as the contract between you and Trusted Shops has been concluded, a company profile will be created for your shop. On the one hand, all collected reviews and, if applicable, your corresponding answers are published in the company profile. On the other hand, you have the option to provide some information about your company in the profile.
Thanks to this mixture of review overview and company information, the company profile is an important source of information for all interested parties. With the help of the information in the profile, your customers will get an idea of what you have to offer and gain trust. To ensure this, you should enter your company information in the company profile at the beginning of your membership. We explain what you need to do for this in the following article.
What information can I present in the company profile?
With the help of the etrusted Control Centre, you can enter a whole range of information into the company profile. You can provide the following information:
- a display name
- your contact details
- a longer description text (max. 1,500 characters)
- five categories relevant to your shop
- your social media profiles
- the logo of your shop
In addition, further company data such as your entry in the Trade register and your authorised representatives are entered in the company profile. This transparent and clear presentation is intended to further strengthen trust in your company. You do not have to enter this information into the company profile yourself. The information is already preset.
What do I have to do to enter the information in the company profile?
You can adjust the information in the eTrusted Control Centre.
- Log in to the eTrusted Control Centre.
- Click on the gearwheel ("Settings") () in the main navigation. Then click on "Channel Settings" ().
- Select the channel () for which you want to adjust the company profile.
This opens the channel settings for the desired channel and you can begin your adjustments.
Customising your display name
The display name is not only displayed in the company profile, but also in the user profiles of your customers, in the Trustbadge®, in the widgets, in the company search and in the channel selection of the eTrusted Control Centre.
You decide which name to use as the display name. You can, e.g., use the name of your domain. The display name may therefore differ from your company name - especially if you operate several domains, brands, or websites.
- Open the channel settings as described above.
- Open the "Public information" () tab.
- Enter the name to be used for your company within the Trusted Shops products in the "Display name" () input field.
- Click on "Save" ().
You have now successfully updated your display name. Your changes will be visible in the Trusted Shops products within a few minutes.
Changing contact details
- Open the channel settings as described above.
- Open the "Public information" () tab.
- Enter your business address in the "Street address" (), "City" (), and "Postcode" () fields. Select a "Country" () using the drop-down menu.
- Enter your contact details in the "Phone number" (), "Email address" (), "WhatsApp phone number" (), and "Contact form" () fields.
- Click on "Save" ().
You have now successfully updated your contact details. Your changes will be visible in the company profile within a few minutes.
Adjust description text
- Open the channel settings as described above.
- Open the "Company Profile" () tab.
- Enter a description (max. 1,500 characters) about your company in the "Company description" () input field.
- Click on "Save" ().
You have now successfully adjusted your description text.
Adjust categories
- Open the channel settings as described above.
- Open the "Company profile" () tab.
- Click on the "Categories" () input field to select up to five categories for your company.
- Click on "Save" ().
You have now successfully adjusted the categories.
Adapt social media profiles
- Open the channel settings as described above.
- Open the "Company profile" () tab.
- Scroll to the "Social profiles" () section.
- Enter the URLs of the desired social media profiles in the input fields provided.
- TikTok
- X / Twitter
- YouTube
- Click on "Save" ().
You have now successfully adapted your social media profiles.
Adjust company logo
- Open the channel settings as described above.
- Open the "Personalisation" tab (). Click on "Add logo" ().
- Upload the logo.
- Click on "Save" ().
You have now successfully adapted the logo.
Now call up your company profile to check the adjustments you have made. You can access your company profile via the Trustbadge integrated in your shop.