Maintain your company profile

As soon as the contract between you and Trusted Shops has been concluded, a company profile will be created for your shop. On the one hand, all collected reviews and, if applicable, your corresponding answers are published in the company profile. On the other hand, you have the option to provide some information about your company in the profile.

Thanks to this mixture of review overview and company information, the company profile is an important source of information for all interested parties. With the help of the information in the profile, your customers will get an idea of what you have to offer and gain trust. To ensure this, you should enter your company information in the company profile at the beginning of your membership. We explain what you need to do for this in the following article.

What information can I present in the company profile?

With the help of the etrusted Control Centre, you can enter a whole range of information into the company profile. You can provide the following information:

• a longer description text (max. 1,500 characters)
• five categories relevant to your shop
• your social media profiles
• the logo of your shop

In addition, further company data such as your contact details, your entry in the Trade register and your authorised representatives are entered in the company profile. This transparent and clear presentation is intended to further strengthen trust in your company. You do not have to enter this information into the company profile yourself. The information is already preset.

What do I have to do to enter the information in the company profile?

You can adjust the information in the eTrusted Control Centre.

1. Log in to the eTrusted Control Centre.
2. Click on the gearwheel ("Settings") () in the main navigation. Then click on "Channel Settings" ().
3. Select the channel () for which you want to adjust the company profile.

This opens the channel settings for the desired channel and you can begin your adjustments.

Adjust description text

1. Open the channel settings as described above.
2. Open the "Company Profile" () tab.
3. Enter a description (max. 1,500 characters) about your company in the "Company description" () input field.

You can see a preview of your changes in the area to the left of the input fields ().

4. Click on "Save" ().

You have now successfully adjusted your description text.

Adjust categories

1. Open the channel settings as described above.
2. Open the "Company profile" () tab.
3. Click on the "Categories" () input field to select up to five categories for your company.
4. Click on "Save" ().

You have now successfully adjusted the categories.

Adapt social media profiles

1. Open the channel settings as described above.
2. Open the "Company profile" () tab.
3. Scroll to the "Social profiles" () section.
4. Enter the URLs of the desired social media profiles in the input fields provided.

5. Click on "Save" ().

You have now successfully adapted your social media profiles.

Adjust company logo

1. Open the channel settings as described above.
2. Open the "Personalisation" tab (). Click on "Add logo" ().
3. Upload the logo.

4. Click on "Save" ().

You have now successfully adapted the logo.

Now call up your company profile to check the adjustments you have made. You can access your company profile via the Trustbadge integrated in your shop.