Maintain your review profile

As soon as the contract between you and Trusted Shops has been concluded, a review profile will be created for your shop. On the one hand, all collected reviews and, if applicable, your corresponding answers are published in the review profile. On the other hand, you have the option to provide some information about your company in the profile.

Thanks to this mixture of review overview and company information, the review profile is an important source of information for all interested parties. With the help of the information in the profile, your customers will get an idea of what you have to offer and gain trust. To ensure this, you should enter your company information in the review profile at the beginning of your membership. We explain what you need to do for this in the following article.

What information can I present in the review profile?

With the help of the etrusted Control Centre, you can enter a whole range of information into the review profile. You can provide the following information:

  • the name of your shop (max. 80 characters)
  • a longer description text (max. 1,500 characters)
  • five categories relevant to your shop
  • the logo of your shop

In addition, further company data such as your contact details, your entry in the Trade register and your authorised representatives are entered in the Review Profile. This transparent and clear presentation is intended to further strengthen trust in your company. You do not have to enter this information into the review profile yourself. The information is already preset.

What do I have to do to enter the information in the review profile?

Adjust categories

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  1. Log in to the eTrusted Control Centre.
  2. Click on the gearwheel (“Settings”) (01_16x16.png) in the main navigation. Then click on “Channel Settings” (02_16x16.png).
  3. Select the channel (03_16x16.png) for which you want to adjust the review profile.
  4. Open the “Company profile” (04_16x16.png) tab.
  5. Click on the “Categories” (05_16x16.png) input field to select up to five categories for your company.
  6. Click on “Save” (06_16x16.png).

You have now successfully adjusted the categories.

Adjust company name and company description

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  1. Enter the name of your company (max. 80 characters) in the input field “Company name” (01_16x16.png), which should appear in the header of the review profile.
  2. Enter a description (max. 1,500 characters) about your company in the “Description” (02_16x16.png) input field.
You will see a preview of your changes in the area to the left of the two input fields (03_16x16.png).
  1. Click on “Save” (04_16x16.png).

You have now successfully adjusted the company name and company description.

Adjust company logo

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  1. Open the “Personalisation” tab (01_16x16.png). Click on “Add logo” (02_16x16.png).
  2. Upload the logo.
A transparent .png file would be best, but the .jpg file format also works.
  1. Click on “Save” (03_16x16.png).

You have now successfully adapted the logo.

The logo you upload at this point will also be used in your review invites and questionnaires. You can find more ways to personalise your review invites and questionnaires here: How do I personalise the design of my review invites and questionnaires?

Now call up your review profile to check the adjustments you have made. You can access your review profile via the Trustbadge integrated in your shop.

Do you have further questions about the review profile? In this article you will find more information: What is the review profile?

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