In order to inspire trust at first glance among customers, online shops like to use the Trusted Shops Trustmark. But to become a certified shop, some criteria must be fulfilled. We check these in our certification process.
Read here what happens during the Trusted Shops certification process.
Your assigned auditor sends you a link to “Your Audit Report” under which you can find the audit report. You can also find all audit reports for your membership in your My Trusted Shops account under “More > Audits”. Click on “All Audits” and then on the info button () of the related shop.
In principle, Trusted Shops recommends the implementation of all points specified in the audit report. In order to display our Trustmark, however, it is sufficient to implement the mandatory audit points (marked in yellow).
Our recommendations at the bottom of the audit report, which are marked in blue, are not mandatory in order to display our Trustmark. Nevertheless, the recommendations aim to offer some suggestions for the optimization of your shop, e.g. in areas such as consumer friendliness or information consistency.
Please don’t hesitate to get in touch with your contact person, should you have any questions regarding the audit report. Contact details can be found on the cover page of your audit report.
There is no fixed deadline for the implementation of the audit report.
It is in your best interest to implement all mandatory points of the audit report as soon as possible. The quicker you do so, the sooner you can display the Trusted Shops Trustmark and the quicker your customers can benefit from the Buyer Protection.
You inform us that you have implemented the audit report by clicking on “Please audit the shop again” in your My Trusted Shops account. Your auditor will then look at your shop again.
Do you still have questions about the individual points? Then contact your personal auditor again by e-mail or by phone. The contact details can be found on the cover page of your audit report.
The responsible auditor will check whether you have implemented all mandatory points (in yellow) of the last audit report after we have received your feedback. We will contact you if some mandatory points are still unclear or outstanding. The auditor will check your shop again after these points have been implemented. We repeat this process until all mandatory points have been implemented.
It may happen that we adapt our quality criteria as a result of a realignment and evolution of our Trusted shops quality criteria. Sometimes it is unavoidable to repeat an audit with new points as we would like to offer you the most up-to-date basis for your audit. However, the faster the certification is completed, the less likely it is for you to be affected by such changes.
Essentially, the Trusted Shops quality criteria are subject to constant adjustment, which is necessary, especially in the quick evolving world of e-commerce. Therefore, it is possible that a shop that has already been audited, was audited based on slightly different criteria that were applicable at the time or are inherent to a specific business model.
In addition, each audit is specifically tailored to your shop and therefore contains the best implementation solutions according to our quality criteria.
All “member shops” are obliged to meet the Trusted Shops quality criteria at all times.
Please do not display the Trustmark in your shop until the certification process has been completed as this could otherwise lead to misunderstandings among your customers.
The status automatically changes after a successful audit and the Trustmark will be displayed if you have already integrated the Trustbadge®.
Is it possible to display the Trustmark in shops with other languages.
However, you will need a corresponding certificate for each additional language variant which we can certify. Please contact firstname.lastname@example.org for further information.
Gladly, please contact our customer success team at email@example.com to add or change your contact details.
Please notify us of any changes of address by contacting our customer success team at: firstname.lastname@example.org.
You must integrate the Trustbadge® correctly, to display the Trustmark in your shop. Then the Trustmark automatically becomes valid immediately after the audit has been validated.
However, it can take up to one day before the Trustmark is displayed, depending on the browser and update process on our servers.
You must correctly integrate the Trustbadge® to display the Trustmark in your shop. We will activate your Trustmark immediately after successful completion of the certification process. You will be able to see it in your shop within a maximum of one day.
Have you not integrated the Trustbadge® yet? Please use our integration guide or contact our customer success team at email@example.com.
You can adjust the appearance, position and the behavior of the Trustbadge® according to your needs. You will find a detailed description on how to customize the Trustbadge® on our website.
We can also provide the integration guidelines in other languages. To do so, please contact our customer success team at: firstname.lastname@example.org.
Please contact our customer success team at email@example.com, if you want to have shop details changed on your shop profile.
The answer is simple: as our loyal customer, we want you to maximise your success with us. For this purpose, we have adapted our quality criteria even more to the needs of the consumers and keeping the secure shopping experience as our focus. A reassessment of your online shop thus became not only necessary but also useful for both of us. That's why we've checked your store based on our new, revised Quality Criteria.
On the one hand, this gives Trusted Shops the possibility to ensure and maintain the quality of your online shop according to our current criteria. On the other hand, we offer all our loyal customers who have not yet completed our certification process the opportunity to pass the certification on a fresh run and display our Trustmark as soon as possible. We are looking forward to hearing from you again, ideally with some good news having implemented the few remaining points.