In order to create trust at first glance among customers, online shops like to use the Trusted Shops Trustmark. But to become an approved shop, some criteria must be fulfilled. We check these in our certification process.
Read here what happens during the process of certification by Trusted Shops.
Your assigned auditor sends you a link to “Your Audit Report” under which you can find the audit report. You can also find all audit reports for your membership in your My Trusted Shops under “More > Audits”. Click on “All Audits” and then on the info button () of the related shop.
Yes, all points of the audit report have to be implemented. We only send you the points that still need to be adjusted and we also offer assistance with examples and sample texts.
Please don’t hesitate to get in touch with your contact person, should you have any questions regarding the audit report. Contact details can be found on the cover page of your audit report.
There is no fixed deadline for the implementation of the audit report.
It is in your best interest to implement all points of the audit report as soon as possible. The quicker you do so, the sooner you can display the Trusted Shops Trustmark and the quicker your customers can make use of the Buyer Protection.
You inform us that you have implemented all points of the audit report by clicking on “Please audit the shop again” in your My Trusted Shops system. Your auditor will then look at your shop again.
Do you still have questions about the individual points? Then contact your personal auditor again by e-mail or by phone. The contact details can be found on the cover page of your audit report.
The responsible auditor will check whether you have implemented all points of the last audit report after we have received your feedback. We will contact you if some points are still unclear or outstanding. The auditor will check your shop again after these points have been implemented. We repeat this process until all points have been implemented.
It may happen that we adapt our quality criteria as a result of legal changes. Sometimes it is unavoidable to repeat an audit with new points as we would like to offer you the most up-to-date basis for your audit. However, the faster the certification is completed, the less likely it is for you to be affected by such changes.
Essentially, the Trusted Shops quality criteria are based on the current legal situation, which is quickly changing especially in the world of e-commerce. Therefore, it is possible that a shop that has already been audited, was audited based on other quality criteria.
In addition, each audit is specifically tailored to your shop and therefore contains the best implementation of our quality criteria.
All “member shops” are obliged to meet the Trusted Shops quality criteria at all times.
Please do not display the Trustmark in your shop until the certification process has been completed as this could otherwise lead to misunderstandings among your customers.
The status automatically changes after a successful audit and the Trustmark will be displayed, if you have already integrated the Trustbadge®.
Is it possible to display the Trustmark in shops with other languages.
However, you will need a corresponding certificate for each additional language variant which we can certify. Please contact email@example.com for further information.
We are happy to provide another contact person for the certification of your shop. Please contact our customer success team at firstname.lastname@example.org to change your contact details.
Please notify us of any changes of address by contacting our customer success team at: email@example.com.
You have to integrate the Trustbadge® correctly, to display the Trustmark in your shop. Then the Trustmark automatically becomes valid immediately after the audit has been passed.
However, it can take up to one day before the Trustmark is displayed, depending on the browser and update process on our servers.
You have to correctly integrate the Trustbadge® to display the Trustmark in your shop. We will activate your Trustmark immediately after successful completion of the certification process. You will be able to see it in your shop after a maximum of one day.
You can adjust the appearance, position and the behaviour of the Trustbadge® according to your needs. You will find a detailed description on how to customize the Trustbadge® on our website.
We can also provide the integration guidelines in other languages. To do so, please contact our customer success team at: firstname.lastname@example.org.
Please contact our customer success team at email@example.com, if you want to have shop details changed on your shop profile.