Using Trusted Shops with Shopware 6

Installation

Are you using Shopware 5? You can find our integration manual as well as the free Trusted Shops plugin for Shopware 5 here.

Add & install plugin

The free Trusted Shops Extension for Shopware is available here. A detailed description of how to add extensions with Shopware can be found here.

Now the Trusted Shops Plugin should appear under "My Plugins". If it doesn't appear, try reloading the page. Now click the "..." button next to the downloaded plugin and select "Install" to fully install the Trustbadge.

plugin_install.png

Then activate the plugin by changing the switch from "deactivated" to "activated".

After successful installation and activation, the plugin can be found in the menu item "Marketing" within the sidebar. As soon as you have selected the menu item, a submenu opens. Click on "Trusted Shops" to start the configuration.

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Configuration

You have successfully installed the Trusted Shops Plugin in Shopware 6. Next, we will show you how you can display the Trustbadge technology and configure it according to your individual requirements:

Show Trustbadge, integrate Buyer Protection & collect shop reviews

The unique Trustbadge® technology makes it so simple to collect, manage and display your customer reviews in your shop. You can also easily integrate your Trustmark and offer the Buyer Protection.

To display the Trustbadge® in your shop, click on the "Start" tab in the Trusted Shops Plugin and enter your individual Trusted Shops ID in the input field.

You can find your Trusted Shops ID in your dashboard in the My Trusted Shops backend. To do this, first log in to My Trusted Shops here. After logging in, you will be taken directly to the dashboard. In the right column of the dashboard, your shops which are registered with Trusted Shops are listed, with their respective Trusted Shops ID.

trusted_shops_id.png

Now click on "Save" to complete the configuration.

Do you have a multi-shop, for example, do you use multiple different language shops? Here we explain how to configure your multi-shop with Trusted Shops in Shopware 6.

Select the "Shop Reviews" tab. In the section "Trustbadge" you can activate the Trustbadge and adapt it to your requirements.

trustbadge-Settings.png

Expert mode offers more options, but also requires advanced knowledge of code.

Under "Trustbadge Variant" you can select whether the Trustbadge should be displayed with or without Reviews Stars. 

trustbadge_trustmark_reviews_EN.pngtrustbadge_no_reviews_EN.png

If you want to temporarily deactivate the Trustbadge, select "Hide Trustbadge".

If this option is activated, the Buyer Protection is no longer offered. Your customers will no longer receive review requests after placing an order.

By default, the Trustbadge is displayed in the lower right corner of the shop. Using the input field "Vertical offset (in px)" the Trustbadge can be moved upwards on the right side of the screen. Click on "Save" to implement the adjustments.

Once you have completed these steps, you can now test the function of your Trustbadge. To do this, place a test order in your shop. If the Trustcard (“Buyer Protection Card") appears at the end of your order, you have successfully integrated the Trustbadge into your shop, the Buyer Protection is active and shop reviews are collected.

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Show Shop Review Sticker with rating comments

In order to display the collected shop reviews prominently in your shop, you can also include the Trusted Shops "Shop Review Sticker".

To show the Shop Review Sticker, first go to the "Shop Review Sticker" section in the "Shop reviews" tab:

shop_review_sticker.png

Then activate the option "Show your review comments in your shop". The Review Sticker is now displayed in the sidebar on the category page of your online shop:

shop_review_sticker_frontend.png

 

What if my category page doesn't have a sidebar? Then please use our expert mode and assign the corresponding element from your shop in which you want the Shop Review Sticker to be displayed.

A menu will open in which you can adjust the display of the Shop Review Sticker:

shop_review_sticker_configuration.png

Select the desired font in the menu and indicate how many review comments you would like to display in rotation (up to 5 reviews possible). Choose the minimum level of the star ratings which you would like to be displayed (from 1, very poor, to 5, excellent).

You can also adapt the background colour of the Shop Review Sticker to the design of your shop. To do this, either enter the hexadecimal value or simply select your desired colour by clicking on the colour field. To complete your changes, click "Save".

Collect and display Product Reviews

With your plugin you can also integrate Product Reviews into your shop quickly and easily. At the moment, however, it is not yet possible to collect Product Reviews with the reviews platform eTrusted. As a result, you cannot use the plugin's designated functionalities at the moment. We will inform you as soon as Product Reviews are available for the eTrusted reviews platform. You would like to use Product Reviews now? Then please contact members@trustedshops.de.

Optimised sending of review requests

With the Trusted Shops Plugin for Shopware you can further optimise when your customer receives a review request.

To do this, submit the expected delivery date of your products from Shopware to Trusted Shops. Your customer will then receive the review request based on the expected delivery date and not, as before, based on the order date. This is useful for example if your products have different delivery times.

review_requests_configuration.png

There are two options for submitting the expected delivery date:

  1. You can set a flat rate for the number of days after which your products will be delivered.
  2. You can use the delivery time that you have stored directly for the product in Shopware.

You make this setting once for available products and once for unavailable products.

In the plugin you have now made all the settings that are necessary to optimise your review requests. Click on Save. In order for your changes to take effect, you have to adjust a setting in your My Trusted Shops account here.

review_requests_MyTs.png

Go to the "Reviews" menu item in your My Trusted Shops account and select "Settings" from the drop-down menu. Then click on "Collecting reviews" and under “Rate later" set "Send on the expected delivery date" to "Yes".

Your customers will now receive their review requests depending on the expected delivery date.

Configure multi-shops with multiple Trusted Shops IDs

Do you have a multi-shop, for example to sell your products in different languages? Then you will be using multiple Trusted Shops IDs. Here you can find out how you can configure your multi-shop individually with multiple Trusted Shops IDs.

The prerequisite for the configuration of a multi-shop is that you have set up another sales channel in your Shopware 6 backend. Learn how to set up a sales channel in Shopware 6 here. Your sales channels are displayed here in your Shopware backend:

multishops_sidebar.png

As soon as you have set up your sales channels, select the shop for which you would like to configure your Trusted Shops settings in the Trusted Shops plugin under the menu item "Sales Channel":

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Now enter another Trusted Shops ID and configure all your sales channels according to your individual needs, independently of your main shop.

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