Using Trusted Shops with Shopware 5

Installation

Are you using Shopware 6? You can find our integration manual as well as the free Trusted Shops plugin for Shopware 6 here.

Add & install plugin

As a user of Shopware, a free Trusted Shops extension is available in the Shopware Marketplace. A detailed description of how to install extensions with Shopware can be found here. Then upload the plugin in your Shopware backend under ">Configuration" > "Plugin Manager"

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In the plugin manager, go to „Installed“ in the left sidebar to upload the plugin.

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Use the button „Upload Plugin“ to add the Trusted Shops plugin.

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You will find the Trusted Shops plugin in the section with uninstalled plugins. Now click the "+" to fully install the Trustbadge.

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The plugin will now appear in the section with installed but deactivated plugins. Then activate the plugin by clicking the small, red "x".

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You have installed and activated your plugin successfully! To start the configuration, please click on "Marketing" in the Shopware menu at the top and then select "Trusted Shops Trustbadge".

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Configuration

You have successfully installed the Trusted Shops Plugin in Shopware 5. Next, we will show you how you can display the Trustbadge technology and configure it according to your individual requirements:

Show Trustbadge, integrate Buyer Protection & collect shop reviews

The unique Trustbadge® technology makes it so simple to collect, manage and display your customer reviews in your shop. You can also easily integrate your Trustmark and offer the Buyer Protection.

To display the Trustbadge® in your shop, enter your individual Trusted Shops ID.

You can find your Trusted Shops ID in your dashboard in the My Trusted Shops backend. To do this, first log in to My Trusted Shops here. After logging in, you will be taken directly to the dashboard. In the right column of the dashboard, your shops which are registered with Trusted Shops are listed, with their respective Trusted Shops ID.

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Now click on "Save" to complete the configuration.

Do you have a multi-shop, for example, do you use multiple different language shops? Here we explain how to configure your multi-shop with Trusted Shops in Shopware 6.

Expert mode offers more options, but also requires advanced knowledge of code.

In the section "Configure your Trustbadge" you can activate the Trustbadge and adapt it to your requirements.

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Under "Trustbadge Variant" you can select whether the Trustbadge should be displayed with or without Reviews Stars.

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If you want to temporarily deactivate the Trustbadge, select "Hide Trustbadge".

By default, the Trustbadge is displayed in the lower right corner of the shop. Using the input field "y Offset (in px)" the Trustbadge can be moved upwards on the right side of the screen. Click on "Save" to implement the adjustments.

Once you have completed these steps, you can now test the function of your Trustbadge. To do this, place a test order in your shop. If the Trustcard (“Buyer Protection Card") appears at the end of your order, you have successfully integrated the Trustbadge into your shop, the Buyer Protection is active and shop reviews are collected.

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Collect and view Product Reviews

To collect and display not only Shop Reviews but also Product Reviews, activate the item "Collect Product Reviews".

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This opens the sections "Product Reviews" and "Product Review Stars”.

Product Reviews

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In the "Product Reviews" section, you have the option of integrating the collected customer reviews for each product using an additional tab.

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If you have activated the integration on the product pages (01_16x16.png), you can configure the display according to your requirements in the next step (02_16x16.png):

Under "Name of Product Review tab" you can choose what name the tab will be displayed under on the product pages (e.g. “Here’s what our customers say"). In addition, you have the option of adapting the colours of the frame, the background and the Reviews Stars to your shop design. To do this, either enter the hexadecimal code directly into the input field or select the desired colour by clicking on the colour selection field. You can also adjust the size of the stars displayed (in px).

Product Review Stars

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If you want to display the corresponding Reviews Stars on the product page under the name of the product, activate "Show Star Ratings on Product Detail Page below your Product Name"(01_16x16.png).

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Now you have the option of configuring the display of the Review Stars for Product Reviews according to your requirements (02_16x16.png).

If you activate the "Hide empty star ratings" option, the Review Stars will only be displayed if there is at least one rating for the corresponding product. If the field is not activated, stars are greyed out until the first rating is received.

You can also individually set the colour and size (in px) of the Review Stars as well as the font size. 

Show Shop Review Sticker with rating comments

In order to display the collected shop reviews prominently in your shop, you can also include the Trusted Shops "Shop Review Sticker".

Go to „Review Sticker“ in the „Configure more products“ section:

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Then activate the option "Show your shop ratings in your shop" (01_16x16.png). The Review Sticker is now displayed in the sidebar on the category page of your online shop:

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What if my category page doesn't have a sidebar? Then please use our expert mode and assign the corresponding element from your shop in which you want the Shop Review Sticker to be displayed.

A menu will open in which you can adjust the display of the Shop Review Sticker (02_16x16.png).

Select the desired font in the menu and indicate how many review comments you would like to display in rotation (up to 5 reviews possible). Choose the minimum level of the star ratings which you would like to be displayed (from 1, very poor, to 5, excellent).

You can also adapt the background colour of the Shop Review Sticker to the design of your shop. To do this, enter the hexadecimal. To complete your changes, click "Save".

Optimised sending of review requests

With the Trusted Shops Plugin for Shopware you can further optimise when your customer receives a review request.

To do this, submit the expected delivery date of your products from Shopware to Trusted Shops. Your customer will then receive the review request based on the expected delivery date and not, as before, based on the order date. This is useful for example if your products have different delivery times.

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There are two options for submitting the expected delivery date:

  1. You can set a flat rate for the number of days after which your products will be delivered
  2. You can use the delivery time that you have stored directly for the product in Shopware

You make this setting once for available products and once for unavailable products.

In the plugin you have now made all the settings that are necessary to optimise your review requests. Click on Save. In order for your changes to take effect, you have to adjust a setting in your My Trusted Shops account here.

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Go to the “Reviews" menu item in your My Trusted Shops account and select "Settings" from the drop-down menu. Then click on "Collecting reviews" and under “Review later" set "Send on the expected delivery date" to "Yes".

Your customers will now receive their review requests depending on the expected delivery date.

Configure multi-shops with multiple Trusted Shops IDs

Do you have a multi-shop, for example to sell your products in different languages? Then you will be using multiple Trusted Shops IDs. Here you can find out how you can configure your multi-shop individually with multiple Trusted Shops IDs.

The prerequisite for the configuration of a multi-shop is that you have set up another shop in your Shopware 5 backend.

As soon as you have set up all of your shops, select the shop for which you would like to configure your Trusted Shops settings in the Trusted Shops plugin under the menu item "Choose shop":

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Now enter another Trusted Shops ID and configure all your sales channels according to your individual needs, independently of your main shop.

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Now enter another Trusted Shops ID and configure all your sales channels according to your individual needs, independently of your main shop.

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