Installation
Add & install plugin
First, log in to your modified backend. From the main navigation section at the top of the screen, select the "Partner Modules" menu item. Click on the "Trusted Shops" menu item from the drop-down list.
Then select "Settings".
This will take you to the "System Modules" listing. Scroll down this list to check whether "Trusted Shops" is highlighted in green.
If this is the case, you can scroll up again. On the right side you will find the "Trusted Shops" box. Click on the "Install" button in this box.
The Trusted Shops plugin is now being installed. As soon as the installation is successfully completed, the following display will appear. Please click anywhere on the area highlighted green.
In the following display, set the switch to "Yes" to activate the plugin and then click on "Save".
You will then be automatically redirected to the plugin configuration page.
Configuration
In the following steps, we will show you how to display the Trustbadge® technology and configure it according to your individual needs:
- Show the Trustbadge, integrate Buyer Protection & collect shop reviews
- Display widgets with review comments
- Collect & display Product Reviews
- Configure language shops with multiple Trusted Shops IDs
Show the Trustbadge, integrate Buyer Protection & collect shop reviews
With unique Trustbadge technology, you can collect, manage, and display your customer reviews effortlessly in your shop. Additionally, you can easily integrate the Trustmark and offer Buyer Protection.
To display the Trustbadge in your shop, first click on the "Insert" button in the Trusted Shops plugin.
Then enter your individual Trusted Shops ID into the input field in the "TS-ID" section.
Set the "Status" switch to "enabled" and select the language of the shop that you want to configure.
In the "Trustbadge" section you can now customise the Trustbadge according to your wishes.
Under " Variant" () you decide whether the Trustbadge should be displayed with or without star ratings. For the option with star ratings, select the "Reviews" option. The option without star ratings appears when you select "Standard". The "Custom" option offers more possibilities, but also requires advanced knowledge of code.
The Trustbadge is displayed in the bottom right corner of the shop by default. You can adjust this positioning individually for both desktop and mobile view. First use the "Position" () drop-down menu to decide whether the Trustbadge should be displayed "right", "left" or "centred" in your shop. By entering a number of pixels in the "Position Y-Axis" (
) field, the Trustbadge can also be moved upwards. Click on "Save" to complete the configuration.
Once you have completed these steps, you can test the features of your Trustbadge. To do this, carry out a test order in your shop. If the so-called Trustcard (“Buyer Protection Card") appears at the end of your order, you have successfully integrated the Trustbadge into your shop, Buyer Protection is active and shop reviews are collected.
Display widgets with review comments
To display the collected shop reviews prominently in your shop, you can integrate the widgets offered by Trusted Shops.
To do this, first switch to the Widget Library of the eTrusted Control Centre. Create and configure a widget of your choice using this guide until the "How to integrate the widget into your website" overview appears. Click on the document icon on the bottom code field "Embed widget" to copy the created widget code into your clipboard.
Now return to the plugin and open the "Advanced" section. Paste the widget code you copied into the "Review Widget Code edit" input field and enable the "Review Widget Status" switch.
The widget will now be displayed on the left column of your shop within a new block titled "Trusted Shops".
Collect and display Product Reviews
Within the Trusted Shops plugin, open the "Advanced" section by clicking on the grey area.
To collect and display not only shop reviews but also product reviews, you have two options. Decide on one of the following two options and only activate that one.
Possibility 1
If you have not collected any modified reviews so far and only want to display the reviews collected with Trusted Shops, use one of our product review widgets.
To do this, first open the Widget Library of the eTrusted Control Centre. Decide on a product review widget there.
Create and configure the widget with the help of of these instructions, until the "How to integrate the widget into your website" overview appears. Click on the document icon on the "Embed widget" code field to copy the created widget code into your clipboard.
Now return to the plugin. Paste the widget code you copied into the "Product Review Widget Code edit" () input field, within the "Advanced" section and enable the "Product Review Widget Status" switch (
).
The collected product reviews are displayed on the product detail page of the respective product in the "Reviews" tab.
Possibility 2
If you have already collected reviews with modified and would like to display them with your Trusted Shops reviews, enable the " Product Review API" switch in the "Advanced" section. Then enter your client ID in the "Product Review API Client" input field () and your client secret in the "Product Review API Secret" input field (
).
Then set up a cronjob on the URL () displayed in the plugin to automatically retrieve newly received product reviews.
The collected product reviews are displayed on the product detail page of the respective product in the "Reviews" tab.
Configure language shops with multiple Trusted Shops IDs
Do you sell your products in different languages? Then you will be using multiple Trusted Shops IDs. Here you can find out how you can configure your shop individually with multiple Trusted Shops IDs.
The prerequisite for configuring a shop with multiple languages is that you have added additional languages for your modified shop. Once you have set up your language shops, return to the overview within the Trusted Shops plugin and click on "Insert".
For example, you can always get to the overview page of the plug-in by clicking on "Save" during the configuration. Alternatively, you can also click on the "Partner Modules" menu item from the main navigation section of your modified backend and then on "Trusted Shops".
Enter another Trusted Shops ID in the "TS ID" input field and select the language that matches this shop. Then set the "Status" switch to "enabled". Now configure the language shop - independently to your main shop - according to your individual needs. Repeat this with any other language shops.