Using Trusted Shops with Shopify

Installation

Add & install plugin

As a Shopify user, a free Trusted Shops plugin called "Trustbadge: Reviews Toolkit" is available to you. You can download it here in the Shopify App Store. Install this by clicking on "Add app".

If you have previously integrated the Trustbadge manually, please remove the manual integration before continuing.

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Alternatively to the link above, you can also go directly from the Shopify backend to the Shopify App Store. To do this, select the "Apps" menu item in the main navigation on the left-hand side of the screen and then click on the "Visit the Shopify App Store" button in the top right-hand corner.

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Search for "Trustbadge" within the App Store using the search function. Now click on the "Trustbadge: Reviews Toolkit" app within the search results.

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This will take you to the overview of the app, which is linked above. Click the "Add app" button.

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Click on "Install App" in the window that now opens. By doing this you are accepting the Terms and conditions for use and adding the plugin to your shop.

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Configuration

You have now successfully installed the Trusted Shops plugin in Shopify. Next, we will show you how you can display the Trustbadge® technology and configure it according to your individual requirements:

  

Show Trustbadge, integrate Buyer Protection & collect shop reviews

The unique Trustbadge® technology makes it so simple to collect, manage and display your customer reviews in your shop. You can also easily integrate your trustmark and offer the Buyer Protection.

If the plugin does not open automatically after installation, click on the menu item "Apps" in the main navigation of your Shopify backend. In the following overview you will find the plugin "Trustbadge: Reviews Toolkit" under "Installed Apps". Select this to get to the configuration menu.

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Click "Edit" in the "Settings" area within the "General Configuration" section.

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Then you can enter your Trusted Shops ID (starting with X...) in the input field "Trustedshops ID".

You can find your Trusted Shops ID in your dashboard in the My Trusted Shops backend. To do this, first log in to My Trusted Shops here. After logging in, you will be taken directly to the dashboard. In the right column of the dashboard, your shops which are registered with Trusted Shops are listed, with their respective Trusted Shops ID.

Doing this will integrate the Trustbadge into your shop.

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By default the Trustbadge is displayed in the lower right corner of your shop. By entering a pixel number in the "Y offset" field, you have the option of moving the Trustbadge on the right edge of the screen upwards. This is useful, for example, if important elements of your shop would otherwise be covered by the Trustbadge. Then click on "Save".

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If you want to display the Trustbadge without star ratings, this can be done by making adjustments in the advanced configuration.

The advanced configuration offers more options, but also requires advanced knowledge of code.

First activate the advanced configuration by clicking the "Off" button in "Advance mode". The button then displays "On" and an input field appears. Now click on the link "here" below the input field to generate the default code, which you can then modify.

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Whether the Trustbadge should be displayed with or without star ratings can be determined using the code line 'variant'.

If you want to display the Trustbadge without star ratings, replace the existing code line ˈvariantˈ by the following:

ˈvariantˈ: ˈdefaultˈ, /* default, reviews, custom, custom_reviews */

For the Trustbadge variant with star ratings, please use the following code line:

ˈvariantˈ: ˈreviewsˈ, /* default, reviews, custom, custom_reviews */

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Copy the customised code completely into the red input field in the plugin and click "Save".

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The plugin indicates the successful integration of the Trustbadge. If it is correctly integrated, you will find the message "Enabled" under "Badge Status" in the "General Configuration" section.

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Once you have completed these steps, you can now test the function of your Trustbadge. To do this, place a test order in your shop. When the Trustcard appears at the end of your order, you have successfully integrated the Trustbadge into your shop, the Buyer Protection is active and shop reviews will be collected.

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The way the Trustcard is displayed depends on various factors, so the Trustcard may be displayed in your shop differently to the one shown here. You will find an overview of the most common display formats of the Trustcard in this article.

Collect and view Product Reviews

With your plugin you can also integrate Product Reviews into your shop quickly and easily. At the moment, however, it is not yet possible to collect Product Reviews with the reviews platform eTrusted. As a result, you cannot use the plugin's designated functionalities at the moment. We will inform you as soon as Product Reviews are available for the eTrusted reviews platform. You would like to use Product Reviews now? Then please contact members@trustedshops.de.

 

Optimised sending of review requests

By default, review requests are automatically sent by Trusted Shops after seven days. If you want to adjust this period, e.g. because your products have a longer delivery time, you can do this here in your eTrusted Control Centre. We will explain what you need to do for this in this article under "How do I set up automatic invites?”.

You do not need to make any adjustments in the plugin.

 

The Review Collector: Receive ratings from existing customers

By using the Review Collector, you confirm that you have received the prior consent of your customers to transfer their data to Trusted Shops for the purpose of sending review requests by e-mail.

The Review Collector is a way to collect a variety of reviews with little manual effort. Shopify can help you to prepare the necessary customer data.

Select the menu item "Orders" in the main navigation of your Shopify backend. This opens an overview in which you click on "Export" above.

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A pop-up window will now open. In it, select the option "Orders by date" and define a period for which you want to export your orders (e.g. the past two months). Then select the option "CSV for Excel, Numbers or other spreadsheet programs" and confirm your export by clicking the button "Export orders".

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You will then receive a CSV file by e-mail. To use this CSV file in the Review Collector, you must first adjust the formatting to meet the requirements of the Review Collector. In this article, we explain how to prepare this CSV file so that you can use it in the Review Collector.

Now log in to your eTrusted Control Centre here to import this data into the Review Collector and send the review requests. This article explains what you need to do to achieve this.


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