How do I edit collected product reviews?

Trusted Shops Product Reviews allow you to collect authentic reviews for the products you offer in your online shop. Your customers can thus form their own opinions about products they are interested in based on the experiences of others. This way, you give your customers valuable guidance even before they make a purchase, which has a positive effect on the performance of your shop.

Where can I find collected Product Reviews?

Product Reviews are seamlessly integrated into the eTrusted Control Center, so you instantly find your way around. Collected Product Reviews arrive in the familiar Inbox where you also manage your service reviews. To display Product Reviews only, simply use the filter and select "Product Reviews" under "Review type":


What do Product Reviews look like in the Control Center?

Collected Product Reviews look nearly the same as store reviews at first glance. Nevertheless, Product Reviews in the Inbox can be easily recognised by the grey product info located below the comment preview.


When you select a Product Review, you will find an additional "Product Details" section in the right column below the review details. There you will find the product name and an image of the product, if you have set your integration accordingly. You can also copy the Stock Keeping Unit (SKU) from here, which you can use to find the product in your other systems.


Find out in the following article what your customers see when you send out Product Review invites:
What do the Product Review questionnaires look like?

How do I reply to Product Reviews?

You can reply to Product Reviews through the eTrusted Control Centre.

  1. Click on "Inbox" (01_16x16.png).
  2. Select Product Reviews (02_16x16.png).
  3. Click on the "Enter your reply here" input field (03_16x16.png).
  4. Enter answer (04_16x16.png).
  5. Check the box (05_16x16.png) if you would like to notify the person who reviewed you about your reply by e-mail.
  6. Click on "Publish reply" (06_16x16.png).

Your answer will then appear within the "Full Review List" widget in your shop.


You can find more information on Product Reviews in these articles:
- How to add product reviews to my Trustbadge integration?
- How do I integrate Product Review Widgets on my website?

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