How to use Product Reviews?

Trusted Shops Product Reviews allow you to collect authentic reviews for the products you offer in your online shop. Your customers can thus form their own opinions about products they are interested in based on the experiences of others. This way, you give your customers valuable guidance even before they make a purchase, which has a positive effect on the performance of your shop.

Product reviews will be available soon
Currently, the beta phase of our new product reviews for the eTrusted review platform is ongoing. We are collecting feedback from our testers and are working hard to make product reviews available to everyone. We thank you for your patience.

Where can I find collected Product Reviews?

Product Reviews are seamlessly integrated into the eTrusted Control Center, so you instantly find your way around. Collected Product Reviews arrive in the familiar Inbox where you also manage your service reviews. To display Product Reviews only, simply use the filter and select "Product Reviews" under "Review type":


What do Product Reviews look like in the Control Center?

Collected Product Reviews look nearly the same as store reviews at first glance. Nevertheless, Product Reviews in the Inbox can be easily recognised by the grey product info located below the comment preview.


When you select a Product Review, you will find an additional "Product Details" section in the right column below the review details. There you will find the product name and an image of the product, if you have set your integration accordingly. You can also copy the Stock Keeping Unit (SKU) from here, which you can use to find the product in your other systems.


Find out in the following article what your customers see when you send out Product Review invites:
What do the Product Review questionnaires look like?

How can I collect product reviews?

The first requirement to collect Product Reviews is the successful unlocking of the product via your Upgrade Center. After that, you collect product reviews automatically via your existing Trustbadge integration. Only a few lines of code need to be added.

Depending on whether you used a shop software plugin for your integration or if you integrated the Trustbadge manually, the integration of Product Reviews works differently. In these instructions you will find the information you need:

How can I display Product Reviews in my store?

How Product Reviews are displayed on your website depends on which variants you choose to include them. The following options are available:

  • Product Review Stars:
    Our Product Review Stars can be used anywhere in your shop where you want to show the overall rating of a product, for example below the product name on a product detail page..
  • Product Review Sticker:
    The Product Review Sticker is easily customisable and displays individual reviews including star ratings and comments.

In this article you will find all the information on how to display Product Reviews on your website:
How to display Product Reviews in my shop

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