As part of your upgrade from My Trusted Shops to the new eTrusted platform, all your settings for the sending of invites will be transferred. You can view and adjust your settings at any time under "Invites" > "Invite rules".
Read more about the automated invite dispatch in eTrusted here:
- How to send invites to my customers automatically?
- What is the optimal time for a review invite?
Will my dates of estimated delivery be taken over?
If you already submit an Estimated Delivery Date to us via your Trustbadge integration and use it to schedule your review invites, your configuration will continue to work without any adoptions from your side. However, the actual delivery time of your review invites will change.
In My Trusted Shops, after reaching the date of estimated delivery, a sending delay of 3 days is waited until the review invite is sent. This behaviour changes with the upgrade to eTrusted. Instead of the three days, the defined sending delay is waited for after the transmitted date is reached. This delay is 7 days by default, but can be adjusted in the active invite rule.
Should I adjust my active invite rule?
You can freely select and set the value for the sending delay. This way you send your review invites at the perfect time.
The ability to freely select the sending delay and combine it with a specific date expands the scope of potential use cases. In eTrusted, the date can not only be used for the estimated delivery, but also for scheduled events, for downloads or for term contracts. For this reason, in the eTrusted Control Centre we no longer refer to it as the estimated delivery date, but the activation date of sending delay.
Please make sure the function "Apply activation date of sending delay" is activated. You find the function under „Invites“ > „Invite Rules“.
To benefit from the new flexibility, we recommend that you adjust your active invite rule.
All benefits and use cases of the activation date of sending delay, as well as instructions on how to set it up, can be found here:
How can I benefit from the activation date of sending delay?