What does the questionnaire for Product Reviews look like?

With the Trusted Shops Product Reviews, you have a convenient way to collect reviews from your customers for your product catalogue and thereby increase the sales of well-rated products. The Product Review Questionnaire Template is available for you to collect product reviews.

How is the Product Reviews Questionnaire Template structured?

This animation shows each of the components of the questionnaire your customers will receive.

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First, our system checks whether one or more products have been purchased. If a single product has been purchased, your customers will see the questionnaire for this product directly. If more than one product has been purchased, a product overview is displayed. Within this overview, your customers can choose which product should be reviewed.

When rating your products, your customers always provide a star rating and are asked to use the commentary function. The comment function displays different headings and questions - depending on the number of stars previously assigned. 

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After a successful review is submitted, if there are other products that can be reviewed, your customers will be redirected to the product overview. Once all products have been reviewed, the thank you page appears.

The following graphic gives you an overview of the entire click path within the Product Review Questionnaire Template. On the left-hand side, you can see the click path after purchasing a product. On the right-hand side, you can see the click path after purchasing several products.

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How do I set up invites with the Product Review Questionnaire Template?

Just like your Service Reviews, you can also collect Product Reviews automatically. Simply set up your automated invites with the help of the eTrusted Control Centre and you’re ready to go.

In order to individually adapt the invites to your needs, you have the choice of setting up...

... a joint review invite for your Service and Product Reviews

... or two time-delayed review invites for both review types

to be sent.

Two time-delayed review invites can be useful, for example, if you want to give your customers enough time to form a well-founded opinion about the purchased product prior to receiving the review request.

In this article, we explain how to set up automated invites for your Product Reviews: How to send invites to my customers automatically?

To be able to collect Product Reviews, you must first book them. If you have not yet booked Product Reviews, this overview will appear during the set-up of the automatic invite dispatch:
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Click on "Contact Sales" if you are interested in collecting product reviews.
Where can I find submitted product reviews?
Submitted product reviews will land in your inbox as usual. For more information on how to manage Product Reviews, check out this article:
How do I edit collected product reviews?

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