Collecting reviews with Wix

The plugin described in the following instructions is aimed at shops that only want to collect, display and manage reviews with Trusted Shops.
Do you have a Trusted Shops membership and would like to display the Trusted Shops Trustmark in your shop, for example? Then please use our second plugin, which allows you to integrate our entire product portfolio into your shop. You can find the corresponding instructions here: Installing the Wix plugin


The Trusted Shops plugin for collecting reviews is not available in the Wix app market. Instead, it is included in the following Wix premium packages:

  • Business
  • Business Elite
  • Enterprise
Learn more about the individual premium packages here: Premium packages from Wix

Within these premium packages, the Trusted Shops plugin is free for 12 months. If you do not cancel the plugin, it will be extended by a further 12 months after this period has expired, and you will be subject to a fee.

After booking one of the three premium packages, you can install the Trusted Shops plugin.

  1. Log in to the Wix backend.
  2. Click on "Apps" (01_16x16.png) in the main navigation. Then click on "Apps verwalten" ("Manage apps") (02_16x16.png).
  3. The "Apps verwalten" ("Manage apps") overview appears. Search for "Trusted Shops Bewertungen" ("Trusted Shops Reviews") within the "Handlung erforderlich" ("Action required") list. Click on "App anfordern" ("Request app") (03_16x16.png).
  4. The information page for the Trusted Shops plugin opens. Click on "App anfordern" ("Request app").
In order for the plugin to be integrated into your website, you must grant certain access rights to your website. You will now see an overview of the rights required to use our plugin.
  1. Click "Zustimmen & Hinzufügen" ("Agree & Add") if you agree to granting access rights.
  2. The "Schließen Sie Ihre Bestellung ab" ("Complete your order") overview appears. Click on "Zum Wix Checkout" ("Go to Wix Checkout").

  3. The "Deine App upgraden" ("Upgrade your app") overview appears. Click on "Auswählen" ("Choose").
  4. The "Kauf abschließen" ("Complete your purchase") overview appears. Click on "Kauf abschließen" ("Complete your purchase").
  5. A success message appears. Click on "Apps anzeigen" ("Show apps").
  6. The "Apps verwalten" ("Manage apps") overview will appear. Search for "Trusted Shops Bewertungen" ("Trusted Shops Reviews") within the "Installierte Apps" ("Installed apps") list. Click on "Öffnen" ("Open").
  7. A registration form appears. Enter the required information. Then click on "Anmelden" ("Log in").

You have now successfully installed the Trusted Shops plugin for collecting reviews. You will automatically be redirected to the plugin dashboard where you can configure the plugin according to your preferences. You will also receive a confirmation e-mail from Trusted Shops.



You have now successfully installed the Trusted Shops plugin. In the following, we will show you how to display the Trustbadge® technology in your shop and configure it according to your individual wishes:

Collect Service Reviews

With our app, you have the option to automatically invite your customers to submit a rating. If you want to activate this function, you can do so in the app's dashboard. To do this, click on the button in the section "Automatically collect reviews about your service after checkout" so that it is set to "Active".


If this function is activated, the Trustcard opens after your customers check out.


The Trustcard asks your customers for their consent to receive an evaluation invitation. If your clients give their consent, they will receive an evaluation invitation by default on the seventh day after receipt of the order.

You want to send invites at a different time because, for example, your products have a longer delivery time? Then create an invitation rule in the eTrusted control centre. What you need to do for this is explained in this article: How to send invites to my customers automatically?

Show Service Reviews in your shop, using the Trustbadge

With the help of our Trustbadge technology, you can effortlessly showcase your collected Service Reviews in your shop. To do this, scroll within the app dashboard to the section "Shine with your reviews using our tailor-made widgets". Activate the Trustbadge there by setting the switch at "Trustbadge" to "Active".


Once you have activated the Trustbadge in this way, it will be visible on all pages of your shop.


After activation, you can configure the placement of the Trustbadge for the desktop and mobile view independently of each other. You can choose between placement on the bottom right and bottom left of the screen. Open the drop-down menu at "Placement for desktop users" (01_16x16.png) or "Placement for mobile users" (02_16x16.png) with a click to decide on your desired positioning.


Manage Service Reviews

By purchasing our app, you also have the option to manage collected Service Reviews in your Review Inbox. You can access the Review inbox by clicking on the "Open Review Inbox" button in the app dashboard.


The review inbox offers you various options for analysing and editing your collected reviews. This article offers you a first overview of the possibilities of the Inbox: What are the main features of the Review Inbox?

Particularly noteworthy is the option to reply to received reviews. Not only the person giving the rating will be informed about your reply. In addition, your reply will be published in your review profile. With the help of the reply option, you can present yourself to other customers as a friendly, professional and customer-centred company. How to reply to reviews is explained here.

If you feel that a review violates our terms of use - for example, because it is demonstrably untrue or offensive - you can report it to us. Our team will immediately review the reported review and delete it if necessary. How to report reviews is explained in this article: How do I report a review?

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