You can share collected reviews on social media platforms such as Facebook, Instagram, Twitter or LinkedIn. To do so, you can use the eTrusted Control Centre or our eTrusted app.
How do I share reviews with the eTrusted Control Centre?
Open the social media settings.
- Log in to the eTrusted Control Centre
- Click on "Marketing" in the main navigation.
- Open the “Social Media” tab.
- Click on “Select review”
- Select review, you’d like to share on social media.
Only reviews with a written comment will be displayed and selectable. Reviews without a comment can’t be used for a social media post.
You can view the selected review you would like to share in the preview. You can choose with the dropdown button on top of the preview which social media format you want to view your post as in the preview.
Alternately, you can already select a review in your inbox and click the ‘Use for social media’ button to get redirected to the social media settings.
Click on your preferred background design for your social media post in the ‘Choose style’ selection.
Trusted Shop offers you three different style options:
To set up your social media post fast, you can use the prepared design with the corporate colours of Trusted Shops.
For this style, the social media feature uses the corporate colours and logo you selected in your channel settings. If you haven’t personalised your branding colours yet, you will find a direct link to your channel settings.
How to set up your corporate colours, you can read in our help centre article: How do I personalise Invite Mails and Questionnaires?
For this style, you can upload an image from your device.
Requirements for your background image are:
- A minimum size of 1,920 pixels in width and 1,920 pixels in height.
- JPG, PNG or BMP as a file format.
Click on ‘Add image’ to upload your background.
Click on ‘Download image set’. Your social media post is downloading.
The Download includes files for the following social media formats:
- Instagram-Post (1200px × 1200px)
• Instagram-Story (1080px × 1920px)
• LinkedIn-Post (1920px x 1080px)
• Twitter-Post (1200px × 675px)
Share on social media
- Open the social media platform you would like to share your review on.
- Select the preferred image from the downloaded file set.
- Share your post.
How do I share reviews using the eTrusted app?
- Log into the eTrusted app.
- Click on the review you would like to view. The "Review Details" window will pop up.
- Click on "Share". The "Review Marketing" window will open up.
- You now have several options for designing your social media post:
- Click on the camera (). This way you can upload and use up to three of your own backgrounds.
- Click on the sun or the moon (). This allows you to switch between day and night mode.
- Click on "Preview".
- Click "Share on / and others!".
- Share the review on the social media platform of your choice with your smartphone.
Tips for your review marketing
- You can share all the reviews you have collected - whether they are service, product or local reviews - with the app.
- Do not use wallpapers with small or distracting visuals. Otherwise you risk compromising the readability of the text.
- Choose a background image suitable to your shop, the reviewed product or the tone of the review.
- Choose night mode if you want high contrast between the text and background image. The text then appears as white against a dark background.
- Share reviews with a length of about one to three concise sentences, or about 20 words. Especially long texts might overwhelm short social media attention spans, reviews that are too short might not be meaningful enough to share.
- Add a short introductory headline or description to your review on the social media platform of your choice, and include a few matching hashtags.