How do I use the Standard Questionnaire Template?

With the Standard Questionnaire Template, customers focus exclusively on the star rating and are then forwarded to the free commentary function. The marketing benefit of the Standard Questionnaire Template is that you can display your customers’ reviews with our widgets clearly visible on your shop’s website.  2022-01-19_09_06_50-Screenshot__1107_.png

What does the Standard Questionnaire Template look like?

This video shows each of the components of the questionnaire your customers will receive, including the star rating and the commentary function.

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Similar to the Extended Questionnaire Template [Link], the question asked in the comment field varies according to the number of stars that have been assigned.

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How do I set up review invites with the Standard Questionnaire Template?

There are two possible ways of collecting eTrusted reviews with this template from the Control Centre: either automatically or manually.

You can find more details on both the automated and the manual invite dispatch in these two articles:

Additional questions

How can I stay updated on my received reviews?

You can find an overview of your received reviews in your “Inbox” in the Control Centre.

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More details on the review inbox can be found in this article: What are the main features of the Review Inbox?

Are reviews saved even if they were not filled in completely?

Yes, once customers have chosen a star rating and have clicked the button "Submit & continue", the review is submitted, counted and published. Additional review texts are both submitted and published after the final "Submit" button has been pressed. This is in accordance with GDPR guidelines.


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