How do I use the Product Review Questionnaire Template?

The Product Review Questionnaire Template allows you to collect authentic reviews for the products you offer in your online shop. This way, you give your customers valuable guidance even before they make a purchase, which has a positive effect on the performance of your shop.

Please be aware: For using this template, you need advanced coding skills to apply the information in the section: How do I set up invites with the Service + Product Questionnaire Template?

What does the Product Reviews Questionnaire Template look like?

This animation shows each of the components of the questionnaire your customers will receive. When rating your products, your customers always provide a star rating and are asked to use the commentary function


The comment funcion displays different headings and questions according to the number of stars that have been assigned.


How do I set up invites with the Product Review Questionnaire Template?

Just like your Service Reviews, you can also collect Product Reviews automatically. Simply set up your automated invite dispatch with the help of the eTrusted Control Centre and you’re ready to go.

In order to individually adapt the invite dispatch to your needs, you have the choice of setting up...

... a joint review invite for your Service and Product Reviews

... or two time-delayed review invites for both review types

to be sent.

Two time-delayed review invites can be useful, for example, if you want to give your customers enough time to form a well-founded opinion about the purchased product prior to the review.

In this article, we explain how to set up an automated invite dispatch for your Product Reviews: How to send invites to my customers automatically?

How can I display Product Reviews in my store?

To best display product reviews, use our widgets. You can read what they look like and how to add them to your website in these further articles:

Additional questions

How can I stay updated on my received reviews?

You can find an overview of your received reviews in your “Inbox” in the Control Centre by clicking on "Filter" (01_32x32.png) and selecting "Product reviews" (02_32x32.png) in the section "Review type".


The Product Details are shown directly below the "Review Details" on the right side of the Control Centre.


More details on the review inbox can be found in this article: What are the main features of the Review Inbox?

Are reviews saved even if they were not filled in completely?

Yes, once customers have chosen a star rating and have clicked the button "Submit & continue", the review is submitted, counted and published. Additional review texts are both submitted and published after the final "Submit" button has been pressed. This is in accordance with GDPR guidelines.

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