How do I test my Trustbadge® integration?

Test orders in your shop are a key component of your Trustbadge® integration. A test order allows you to check the data transfer between the Trustbadge integrated in your shop and Trusted Shops. In just a few minutes, you can find out...

In a nutshell: Test orders ensure that you fully benefit from your Trusted Shops membership.

How do I place a test order?

Carry out the test order only after you have integrated the Trustbadge into your shop.

Place a test order

  1. Open your shop.
  2. Add a product to the shopping basket.
  3. Complete the order. The Trustcard will appear after checkout.
    01_Trustcard_EN.png
  4. Within the Trustcard, consent to the submission of a review or – in the case of an active Trustmark – to protection with Buyer Protection.
    02_Trustcard-Klick_EN.png

You have now successfully placed a test order.

Does the Trustcard not appear in your shop? Then your Trustbadge integration is incomplete or incorrect. The section titled "What should I do if the data is not fully transferred?" outlines what you need to do in this case.
As the way in which the Trustcard is displayed depends on various factors, the one displayed in your shop may differ from the one shown above. You will find an overview of the common Trustcard display formats in this article: What is the Trustbadge?

Check the data transfer

If the Trustcard appeared during your test order, this strongly indicates that the data transfer between the Trustbadge in your shop and Trusted Shops works. You can also check the data transfer in My Trusted Shops.

  1. Wait 10 minutes after your test order.
  2. Log in to My Trusted Shops.
  3. Click on "More" (01_16x16.png) in the main navigation area. Then click on "Trustbadge" (02_16x16.png).
    03_MyTS-Trustbadge_EN.png

The "My Trustbadge status" overview will appear. If the status indicator is green, the Trustbadge is fully integrated into your shop and all data is being correctly transferred to Trusted Shops.

04_TB-Status-gr_n_EN.png

If the status indicator is red, the Trustbadge integration is not complete and the required data is either not being transferred or is not being entirely transferred to Trusted Shops.

05_TB-Status-rot_EN.png

It can take up to 10 minutes for the data from your test order to be transferred to Trusted Shops and for the status indicator to be updated. If your status indicator is red, reload it after a few minutes.

What should I do if the data is not fully transferred?

The data between your shop and Trusted Shops is not being transferred correctly if...

  • ... the Trustcard does not appear after checkout and/or...
  • ... your Trustbadge status is in My Trusted Shops is marked red.

In both cases, integrate the Trustbadge again. In this article, you will find the appropriate instructions for your shop: Integrate Trusted Shops into your shop


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