How can I analyse the development of my collected reviews?

Keeping an eye on your review development is important. To support you with this, there is a Review Insights Dashboard in the eTrusted Control Centre. With this Dashboard, you can analyse your collected reviews and their development.

Where do I find my Review Insights?

1. Log in to the eTrusted Control Centre.
2. Click on "Analytics" () in the main navigation. Click on "Dashboard" ().

What Information does the Review Insights section provide?

Overall grade

This area shows the average rating of your channel in the selected time period. This takes into account all verified service reviews that your channel has received during this time.

Click on "View all reviews" to open your inbox.

Reviews

In this area, you can see the distribution of the star ratings in the selected period. The bar graph shows you both the total number and the percentage of your star ratings.

Grade history

This overview shows how your average rating developed in the selected period. The grade history uses your daily calculated overall grade and displays your grade development as a continuous graph.

Average grade

This graph shows the average rating of the verified service reviews received in the last months or days.

Reviews collected

This graph shows the number of verified service reviews received in the last months or days.

How can I adjust the displayed time period?

1. Click on the "Date range" field ().
2. A selection field opens. Either select one of the preset periods () or define a custom time period using the calendar (). Then click on "Apply" ().

You have now successfully adjusted the time period.

How can I compare two different time periods?

1. Click on the "Date range" field ().
2. A selection field opens. Activate the "Compare" switch (). Select one of the preset periods (). Then click on "Apply" ().

You can then compare two time periods in the Review Insights Dashboard. The values of the comparison period are shown in light blue.