How can I analyse the development of my collected reviews?

Keeping an eye on your review development is important. To support you with this, there is a Review Insights Dashboard in the eTrusted Control Centre. With this Dashboard, you can analyse your collected reviews and their development.

Where do I find my Review Insights?

1. Log in to the eTrusted Control Centre.
2. Click on "Analytics" () in the main navigation. Select the channel () you want to analyse. Click on "Dashboard" ().

What Information does the Review Insights section provide?

Overall grade

This area shows the average rating of your channel in the selected time period. This takes into account all verified service reviews that your channel has received during this time.

Click on "View all reviews" to open your inbox.

Reviews

In this area, you can see the distribution of the star ratings in the selected period. The bar graph shows you both the total number and the percentage of your star ratings.

Grade history

This overview shows how your average rating developed in the selected period. The grade history uses your daily calculated overall grade and displays your grade development as a continuous graph.

Average grade

This graph shows the average rating of the verified service reviews received in the last months or days.

Reviews collected

This graph shows the number of verified service reviews received in the last months or days.

Review report

The review report shows you how much of your review goal you have already achieved.

The proportion already achieved is displayed for both the current month and the entire calendar year. The "Review history" diagram also shows you in a clear graph how far away you are from your review goal. The review goal is shown as a dashed line.

How can I adjust the displayed time period?

1. Click on the "Date range" field ().
2. A selection field opens. Either select one of the preset periods () or define a custom time period using the calendar ().

You have now successfully adjusted the time period.

How can I compare two different time periods?

1. Add a tick in front of the "Comparison period" input field (). Then, click on the "Comparison period" input field ().

2. A selection field opens. Either select one of the preset periods () or define a custom period using the calendar ().

You can then compare two time periods in the Review Insights Dashboard. The values of the comparison period are shown in light blue.

How can I set myself a review goal?

In the Review Insights Dashboard, you can set a monthly review goal. This self-determined metric helps you monitor the performance of your review invites and - if necessary - optimise your strategy.

1. Open the Review Insights Dashboard as described above.
2. Scroll to the "Review report" area. Click on "Set goal".
   

Have you already set a review goal and would like to adjust it? Then click on "Update goal".

3. A pop-up window will appear. Enter your review goal in the "Monthly review goal" field. Then click on "Set goal".
   

Are you unsure which review goal is realistic in your case? Then use the review goal calculator.

1. Click on "Review goal calculator" ().
2. Use the "Invites sent out monthly" drop-down menu () to select how many review invites you send on average per month.

3. The review goal calculator now suggests a monthly review goal. Click on "Use calculated goal" to use the suggestion as a review goal.
   

You have now successfully set yourself a review goal.