General

• What are the main features of the Review Inbox?
• What is the Invite History?
• What is the review profile?
• How do I track the performance of the review invites I’ve sent out?
• How can I analyse the development of my collected reviews?
• How can I be notified about incoming reviews?

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Collect Reviews

• How to send invites to my customers automatically?
• How does the automatic invite dispatch work?
• How can I manually invite customers for review with the Review Collector?
• How to create a CSV file to send manual review invites
• How to effectively collect reviews?
• Which e-mail template should I send to my customers?

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Report reviews

• How do I report a review?
• For which reasons can I report reviews?
• 4 tips on how to react to negative reviews
• Is it possible to edit or delete a review later?

Product Reviews

• How to add product reviews to my Trustbadge integration?
• What does the questionnaire for Product Reviews look like?
• How do I edit collected product reviews?

Integrations

• What should I know about the Net Promoter Score® (NPS®)?
• How do I set up Salesforce integration for eTrusted?
• How do I use Salesforce integration for eTrusted?
• How to set up the eTrusted Smart Integration for Zendesk?
• How to use the eTrusted Smart Integration for Zendesk?
• How to assign Trusted Shops tickets in Zendesk?

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