General

• Overall rating calculation and review profile
• What is the review profile?
• What are the main features of the Review Inbox?
• What is the Invite History?
• What is an Event?
• Corona: How can I reduce poor reviews caused by the COVID-19 pandemic?

Collect Reviews

• How can I manually invite customers for review with the Review Collector?
• What do the optimised questionnaire templates offer?
• How to create a CSV file to send manual review invites
• How to send invites to my customers automatically?
• How to effectively collect reviews?
• No incoming reviews, what now?

See all 8 articles

Report reviews

• How do I report a review?
• For which reasons can I report reviews?
• 4 tips on how to react to negative reviews
• Is it possible to edit or delete a review later?

Product Reviews

• How to use Product Reviews?
• How to add product reviews to my Trustbadge integration?
• How to display Product Reviews in my shop?
• What does the questionnaire for Product Reviews look like?

Integrations

• How do I set up Salesforce integration for eTrusted?
• How do I use Salesforce integration for eTrusted?
• How to set up the Trusted Shops Zendesk Integration?
• How to use the Trusted Shops Zendesk integration?
• How to assign Trusted Shops tickets in Zendesk?
• What analytics options does the Zendesk integration offer?