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Help Centre
Access the Help Centre for consumers  
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  1. eTrusted Help Centre
  2. Reviews & Ratings

General

  • How do I track the performance of the review invites I’ve sent out?
  • How can I analyse the development of my collected reviews?
  • How do I manage my review notification e-mails?
  • Information on the authenticity of reviews 
  • Measures for Reviews/Feedback Verification
  • Overall rating calculation and review profile
See all 11 articles

Collect Reviews

  • How can I manually invite customers for review with the Review Collector?
  • What do the optimised questionnaire templates offer?
  • How to create a CSV file to send manual review invites
  • How to send invites to my customers automatically?
  • How to effectively collect reviews?
  • No incoming reviews, what now?
See all 16 articles

Report reviews

  • How do I report a review?
  • For which reasons can I report reviews?
  • 4 tips on how to react to negative reviews
  • Is it possible to edit or delete a review later?

Product Reviews

  • How to add product reviews to my Trustbadge integration?
  • What does the questionnaire for Product Reviews look like?
  • How do I edit collected product reviews?

Integrations

  • What should I know about the Net Promoter Score® (NPS®)?
  • How do I set up Salesforce integration for eTrusted?
  • How do I use Salesforce integration for eTrusted?
  • How to set up the eTrusted Smart Integration for Zendesk?
  • How to use the eTrusted Smart Integration for Zendesk?
  • How to assign Trusted Shops tickets in Zendesk?
See all 7 articles

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