Account Settings

• Where can I get my access data?
• How do I change my password?
• I can no longer log in to Trusted Shops. What now?
• How do I change my user settings?
• How do I manage user accounts?

Membership

• How do I book and cancel additional products?
• How can I add a subsidiary or sister company to my existing membership?

Free Account

• How do I set up a free account to claim a company profile?
• I’m having trouble setting up my free account. What can I do?
• How do I convert my free account to a paid membership?

Billing

• What do I need to know about my invoice?
• Which payment methods does Trusted Shops offer?
• How do I change my payment details?

Experience Feedback Platform: terms and conditions for use

• Guidelines for the Use of the Review System
• eTrusted Platform Services
• eTrusted Platform terms of use