Help Centre
Access the Help Centre for consumers
How can we help?
eTrusted Help Centre
Account & Billing
Account Settings
Where can I get my access data?
How do I change my password?
I can no longer log in to Trusted Shops. What now?
How do I change my user settings?
How do I manage user accounts?
Billing
What do I need to know about my invoice?
Which payment methods does Trusted Shops offer?
How do I change my payment details?
Experience Feedback Platform: terms and conditions for use
Joint Controllership agreement (GDPR)
Technical and organisational measures
Guidelines for the Use of the Review System
Experience Feedback Platform Services
eTrusted Platform terms of use
Having trouble or wishing for a feature?
Let us know!
Submit request
Ask us anything