Privacy

• Data protection guideline – Information about cookies
• Data protection guideline - #trstd login integration
• FAQ on Trusted Shops Data Protection
• Data protection guideline – Generation of rating links via API
• Trustbadge documentation for online retailers
• Template text for your privacy declaration (Trustbadge and widgets)

See all 9 articles

Account Settings

• Where can I get my access data?
• How do I change my password?
• I can no longer log in to Trusted Shops. What now?
• How do I change my user settings?
• How do I manage user accounts?

Process

• Before certification
• During certification
• After certification

General

• What are the main features of the Review Inbox?
• What is the Invite History?
• What is the company profile?
• How do I track the performance of the review invites I’ve sent out?
• How can I analyse the development of my collected reviews?
• How do I analyse my review comments?

See all 16 articles

General

• What is the Buyer Protection?
• How can the Community of Trust affect my business?

Trustbadge®

• What is the Trustbadge®?
• What is the difference between the Trustmark and the Trustbadge?
• How do I integrate the Trustbadge® into my Consent Manager?
• How do I test my integration?
• Trustbadge® FAQ

Widgets

• How do widgets look like on my website?
• How to add widgets to my website?
• How do I integrate Product Review Widgets on my website?
• How can I increase my conversion rate at checkout?
• How do I find out how often my widgets are displayed?
• How to remove a widget from my website?

Online profiles

• What information is required to set up my online profiles?
• Google My Business vs. Google Seller reviews: Google services encrypted

Welcome

• Welcome – how to get started
• Get to know the Trusted Shops team

Collect Reviews

• How to send invites to my customers automatically?
• How does the automatic invite dispatch work?
• How can I manually invite customers for review with the Review Collector?
• How to create a CSV file to send manual review invites
• How to effectively collect reviews?
• Which e-mail template should I send to my customers?

See all 17 articles

Manual Integration

• How can I integrate the Trustbadge® in my website without a plugin?
• How do I adapt the Trustbadge® to my requirements?
• Can I also move the Trustbadge® to a different position within my online shop?
• How can I customise the way the Trustbadge® is displayed in mobile devices?
• How do I use Trusted Shops in my mobile app?
• How do I adjust my Content Security Policy after integrating the Trustbadge®?

See all 8 articles

GDPR

• Technical and organisational measures
• Joint Controllership agreement (GDPR)
• What you should know about your customer’s personal data deletion.
• Data subject rights under the joint controllership agreement
• Consent for review invites

Reputation Manager

• How to use the Reputation Manager?
• What does the invite template for external review platforms look like?
• Why is it a good idea to optimise my overall rating on other review platforms?
• Reputation Manager FAQ

Processing

• How do I process an active Buyer Protection case?
• How do I analyse the use of Buyer Protection?

Audit report

• How does the Online Audit Report work?

Google Integration

• What is Google Integration?
• How do I use Google Integration?
• How can I find out how often my star ratings are displayed on Google?

Upgrade to eTrusted

• Welcome to eTrusted!
• What do I need to know for the upgrade from My Trusted Shops to eTrusted?
• What are the main features of the Control Centre?
• Will my invite settings be adopted from My Trusted Shops?
• Upgrading to eTrusted – FAQ
• eTrusted glossary

Membership

• How do I manage my contact persons for Trusted Shops?
• How do I change my company data?
• How do I make changes to my existing contract?
• How can I add a subsidiary or sister company to my existing membership?
• How do I book and cancel additional products?

Step 1: Integrate the Trustbadge®

• Integrate Trusted Shops into your shop

Legal information about our products

• Information on the Trusted Shops Trustmark and Trusted Shops Reviews

Mobile App

• Is there an eTrusted mobile app?
• How can I use the mobile app for eTrusted?

Report reviews

• How do I report a review?
• For which reasons can I report reviews?
• 4 tips on how to react to negative reviews
• Is it possible to edit or delete a review later?

Protection framework

• How is the protection framework defined?
• What is the protection framework?

Integration via shop software

• Using Trusted Shops with Shopify
• Using Trusted Shops with Shopware 6
• Installing the Shopware 5 plugin
• Using Trusted Shops with WooCommerce
• Using Trusted Shops with bigCommerce
• Using Trusted Shops with ekmPowershop

See all 23 articles

Social Media

• How do I share reviews on social media?

Trustmark

• What is the Trustmark?

Step 2: Collect reviews

• Explore your eTrusted review platform
• Collect your first reviews

Free Account

• How do I set up a free account to claim a company profile?
• I’m having trouble setting up my free account. What can I do?
• How do I convert my free account to a paid membership?

Visibility in AI Systems

• What impact does Artificial Intelligence have on e-commerce?
• How does Trusted Shops provide trust information to AI systems?
• How do I integrate trust signals for AI systems into my website?
• How do AI systems use reviews and the Trustbadge for recommendations?
• How do I prepare my website for AI systems?

API Integration

• First steps with eTrusted APIs
• How do I create API Client Credentials?
• How do I set up my API connection after the update to eTrusted?

Product Reviews

• How to add product reviews to my Trustbadge integration?
• What does the questionnaire for Product Reviews look like?
• How do I edit collected product reviews?
• How do I display product reviews across multiple channels?

Billing

• Where do I find my invoice?
• What do I need to know about my invoice?
• Where can I find information about my payments to Trusted Shops?
• Which payment methods can I use at Trusted Shops?
• How do I change my payment details?
• Does Trusted Shops provide e-invoices?

Shop search

• By which criteria are the search results sorted?

Step 3: Manage reviews

• The right way to react to negative reviews
• Maintain your company profile

Compliance

• Modern Slavery and Human Trafficking Statement Trusted Shops
• Modern Slavery Code of Conduct
• Trusted Shops whistleblowing system
• Trusted Shops Compliance Policy

#trstd login

• What is #trstd login?
• How do I integrate the #trstd login into my website?

European Accessibility Act

• What does Trusted Shops do to comply with the European Accessibility Act?

Step 4: Receive the Trustmark

• Give feedback on your audit report

Traffic Package

• How do I use the Traffic Package?

Integrations

• What should I know about the Net Promoter Score® (NPS®)?
• How to set up the eTrusted Smart Integration for Zendesk?
• How to use the eTrusted Smart Integration for Zendesk?
• How to assign Trusted Shops tickets in Zendesk?
• What analytics options does the eTrusted Smart Integration for Zendesk offer?
• How do I set up the Klaviyo integration for eTrusted?

See all 8 articles

Experience Feedback Platform: terms and conditions for use

• eTrusted Platform terms of use
• eTrusted Platform Services
• Guidelines for the Use of the Review System

Marketing Material

• Can I use the Trustmark and the star ratings for my own marketing activities?