Sometimes individual reviews violate our Terms of Use. In this case, you can report them in the eTrusted Control Centre.
Step 1: Check review
As reviews are subject to freedom of speech, both positive and negative experiences are published. This means that not every review that could cast a bad image on your company can be deleted. However, there are some exceptions where we delete certain reviews upon request.
Therefore, first check whether it is possible to delete the review using our Terms of Use and this article: For which reasons can I report reviews?
It isn't possible to delete a review? In that case, turn your negative experience into something good. In this article, we give you tips on how to deal with negative reviews: 4 tips on how to react to negative reviews
Step 2: Report review
- Log in to the eTrusted Control Centre.
- Click on the star ("Reviews") (
) in the main navigation. Select the channel (
) for which you want to report a review. Click on "Inbox" (
).
- Select the desired review. Click on "
Report" (
).
- The "Report review" pop-up window appears. Select the reason for the report from the drop-down menu (
You can find more information about the possible reasons for a report here: For which reasons can I report reviews?
If you’re unsure, select the reason that best matches the review from your perspective. Your selection does not affect the duration or outcome of the assessment process.
If you’re unsure, select the reason that best matches the review from your perspective. Your selection does not affect the duration or outcome of the assessment process.
- Explain why you are reporting the review in the "Additional information" field (
- You will now receive a confirmation email. If you'd like to, please reply to this email to provide further evidence.
For example, you can send us order and delivery receipts or communication history to justify reporting the review.
You have now successfully reported a review. Our team will now check the review as soon as possible and delete it, if necessary.