Test orders are an important tool for auditing your integration. A test order allows you to check the data transfer between the Trustbadge® integrated in your shop and Trusted Shops. This way, in just a few minutes, you can find out...
- ... whether the Trustbadge is correctly integrated into your shop.
- ... whether your customers can be offered the Buyer Protection after successful certification.
- ... whether you can send review invites automatically.
In a nutshell: Test orders ensure that you fully benefit from your Trusted Shops membership.
How do I place a test order?
- Open the web page.
- Add a product to the shopping basket.
- Complete the order. The Trustcard will appear after checkout.
- Within the Trustcard, consent to the submission of a review or – in the case of an active Trustmark - to protection with Buyer Protection.
- Do you use a Trusted Shops plugin? Then you may have linked the sending time of the review invite to an order status that is stored in your shop system. In this case, find the test order in your shop system and change it to the order status that triggers the sending of the invitation.
You have now successfully placed a test order.
How do I check the data transfer after the test order?
If the Trustcard appeared during your test order, this strongly indicates that the data transfer between the Trustbadge in your shop and Trusted Shops works. You can also check the data transfer.
- Login to the eTrusted Control Centre.
- Click on
("Integrations") (
) in the main navigation area. Select the channel (
), for which you want to audit the integration. Then click on "Integration status" (
).
You have now successfully opened the overview of your integrations.
The overview is divided into the following three areas:
-
Service Reviews (
-
Product Reviews (
-
Trustcard for Buyer Protection (
The areas give you different information:
- Integration status (
- Detailed status report (
- Further actions (
- Event type used (
): In the "Service Reviews" and "Product Reviews" sections, you can find out which event type is used for sending invitations.
What do the different colours of the areas mean?
In principle, the areas can be displayed in four different colours. The colours have the following meanings:
- Blue ("Ready to test"): You recently set up the integration. No data has been transferred since the integration was set up. You can place a test order to test the integration.
- Green ("All set"): Your integration is working. You don't need to do anything.
- Orange ("Attention needed"): No data has been transferred for some time. There may be an error in the integration.
- Red ("Action needed"): No data has been transmitted for a long time. There may be an error in the integration.
What can I do if an area is coloured red or orange?
If an area in the overview is coloured red or orange, no data has been transferred from your website to Trusted Shops for a certain period of time. This may indicate a technical error in your integration.
Therefore, first check the detailed status report within the area coloured red or orange.
Does the status report indicate an error that has already been detected?
Yes. Then there is definitely an error in your integration. In this case, proceed directly to troubleshooting.
No. Then first check your integration as described above with a test order.
Has the area turned green again after your successful test order? Then there is no fault. Your integration is working.
Is the area still orange or red after your successful trial order? Then there is most likely an error in your integration. In this case, continue with troubleshooting.
My integration is faulty. What can I do?
Depending on which area is coloured red or orange, an error can have different causes.
Service Reviews
In order to be able to clarify the causes of a possible error better, the detailed status report contains the order number of the last order submitted to Trusted Shops.
Using the order number, you can check in your system exactly when the data transfer was interrupted and whether it is related to a change to your integration or an update within your website.
The status report also contains information on whether there hasn't been any order that was placed for several days or whether an error has already been detected. What’s in your status report?
What can I do if no order has been detected for several days?
In this case, there is not necessarily an error in your integration. You may not have received an order that triggered a review invite for a long period of time. However, you should check your integration.
The causes of a possible error in your integration vary - depending on how you did the integration. So first select your type of integration:
- Have you given your consent to submit a review or to be covered by the Buyer Protection within the Trustcard? If not, no data will be transferred to Trusted Shops. Carry out a test order again and give your consent this time.
- Check whether an AdBlocker has blocked the opening of the Trustcard. If you are using an AdBlocker, deactivate it and place a trial order again.
- Check whether your sales channels are linked to the appropriate eTrusted channels. Check your link using this article: Link sales channels to eTrusted
- Check whether the sending of invitations is linked to the desired order status. Some plugins allow you to link the automatic sending of invitations to an order status in your shop system. Check this connection in the plugin.
- Do you use the standard order confirmation page of your shop system? If not, please integrate the Trustcard into your order confirmation page manually using these instructions: Defining data transfer for the Trustcard
- Have you given your consent to submit a review or to be covered by the Buyer Protection within the Trustcard? If not, no data will be transferred to Trusted Shops. Carry out a test order again and give your consent this time.
- Check whether an AdBlocker has blocked the opening of the Trustcard. If you are using an AdBlocker, deactivate it and place a trial order again.
- Check whether your sales channels are linked to the appropriate eTrusted channels. Check your link using this article: Link sales channels to eTrusted
- Check if you are using the new Shopify checkout. If you’re unsure, this guide will help you with auditing: I’m not sure if I’m already using the new checkout. How can I find out? If you use the new checkout, the app block "Trustcard" must be placed on the thank you page in the Shopify theme editor so that the Trustcard appears on the thank you page. Check this step using these instructions: Integrate the Trustcard into the checkout with the Theme Editor
- Have you given your consent to submit a review or to be covered by the Buyer Protection within the Trustcard? If not, no data will be transferred to Trusted Shops. Carry out a test order again and give your consent this time.
- Check whether an AdBlocker has blocked the opening of the Trustcard. If you are using an AdBlocker, deactivate it and place a trial order again.
- Check whether the Trustbadge appears in the desired position on your website. If not, the Trustbadge code is incorrect or not correctly integrated into your website. Repeat the integration using these instructions: How can I integrate the Trustbadge® in my website without a plugin?
- Check whether the Trustcard appears on your thank you page. If not, the DIV element that transfers your customer’s order data to Trusted Shops is incorrect or not correctly integrated into your website. Repeat the integration of the DIV element using these instructions: Defining data transfer for the Trustcard
What can I do if an error has been detected?
It may also happen that our platform itself detects an error in your integration. In this case, the detected error is pointed out in the detailed status report (). The area also contains the order number of the last order (
) whose data was transferred incompletely.
If this is the case, these are the most common fault profiles:
- The e-mail addresses are not transferred or are transferred incorrectly. The email addresses of your customers are required to send review invites. Therefore, make sure that only valid e-mail addresses are transferred - and not e.g. encrypted e-mail addresses or mobile phone numbers.
- The order numbers are not unique. To ensure the authenticity of reviews, Trusted Shops assigns review invites unique order numbers. Therefore, make sure that the only order numbers that are handed over are clear and unmistakable.
Product Reviews
Our platform may detect an error in your integration of Product Reviews. In this case, the detected error is indicated in the detailed status report (). The area also contains the order number of the last order (
) whose data was transferred incompletely.
If this is the case, this is the most common error:
-
The product data is not transferred, is incomplete or incorrect. To send review invites for Product Reviews, the following data is required as a minimum:
- the product name,
- a unique product code (SKU, Product ID, etc.),
- the URL of the product detail page,
- the URL of a product image.
Therefore, make sure that this data is maintained in your product database and transferred correctly to Trusted Shops.
Trustcard for Buyer Protection
In order to be able to clarify the causes of a possible error better, the detailed status report contains the order number of the last order submitted to Trusted Shops.
Using the order number, you can check in your system exactly when the data transfer was interrupted and whether it is related to a change to your integration or an update within your website.
The status report also contains information on whether there hasn't been any order that was placed for several days or whether an error has already been detected. What’s in your status report?
What can I do if no order has been detected for several days?
In this case, there is not necessarily an error in your integration. It is possible that no order has actually been received for a longer period of time for which you have applied for buyer protection. However, you should check your integration.
The causes of a possible error in your integration vary - depending on how you did the integration. So first select your type of integration:
- Check whether an AdBlocker has blocked the opening of the Trustcard. If you are using an AdBlocker, deactivate it and place a trial order again.
- Check whether your sales channels are linked to the appropriate eTrusted channels. Check your link using this article: Link sales channels to eTrusted
- Do you use the standard order confirmation page of your shop system? If not, please integrate the Trustcard into your order confirmation page manually using these instructions: Defining data transfer for the Trustcard
- Check whether an AdBlocker has blocked the opening of the Trustcard. If you are using an AdBlocker, deactivate it and place a trial order again.
- Check whether your sales channels are linked to the appropriate eTrusted channels. Check your link using this article: Link sales channels to eTrusted
- Check if you are using the new Shopify checkout. If you’re unsure, this guide will help you with auditing: I’m not sure if I’m already using the new checkout. How can I find out? If you use the new checkout, the app block "Trustcard" must be placed on the thank you page in the Shopify theme editor so that the Trustcard appears on the thank you page. Check this step using these instructions: Integrate the Trustcard into the checkout with the Theme Editor
- Check whether an AdBlocker has blocked the opening of the Trustcard. If you are using an AdBlocker, deactivate it and place a trial order again.
- Check whether the Trustbadge appears in the desired position on your website. If not, the Trustbadge code is incorrect or not correctly integrated into your website. Repeat the integration using these instructions: How can I integrate the Trustbadge® in my website without a plugin?
- Check whether the Trustcard appears on your thank you page. If not, the DIV element that transfers your customer’s order data to Trusted Shops is incorrect or not correctly integrated into your website. Repeat the integration of the DIV element using these instructions: Defining data transfer for the Trustcard
What can I do if an error has been detected?
It may happen that our platform detects an error in your Buyer Protection integration. In this case, the detected error is pointed out in the detailed status report (). The area also contains the order number of the last order (
) whose data was transferred incompletely.
If this is the case, this is the most common error:
-
The order data is not transferred, is incomplete or incorrect. In order to be able to offer the Buyer Protection, the following data is required as a minimum:
- the customer’s email address,
- order number,
- order value,
- currency code,
- payment method.
Therefore, make sure that this data is maintained in your database and transferred correctly to Trusted Shops.
What can I do if the solutions described here do not help?
Feel free to send us an email to members@trustedshops.com and we will take care of your request.