Installing the Shopware 5 plugin

A new plugin has been available for Shopware 5 since November 2022. Therefore, there are two installation options:

Installation option 1: You already use a Trusted Shops plugin for Shopware 5.

1. First, uninstall your previously used plugin with the help of the section on “Uninstallation”.
2. Then install the current plugin with the help of the section on “Installation”.

Installation option 2: You have not used a Trusted Shops plugin for Shopware 5 yet.

1. Skip the section on "Uninstallation".
2. Install the current plugin with the help of the section on “Installation”.

Uninstallation

1. Log in to Shopware 5 backend.
2. Click on "Configuration" in the main navigation area (). Select "Plugin Manager" ().
   
3. The "Plugin Manager" opens up. In the menu on the left-hand side, click on "Installed".
   
4. An overview of the installed plugins opens up. Click on the red circle ("Install / De-install") to the right-hand side of "Trusted Shops Trustbadge".
   

Your previously used plugin has been successfully uninstalled. Now follow the "Installation" section to install the current plugin.

Installation

As a user of Shopware, a free Trusted Shops extension is available in the Shopware Marketplace. A detailed description of how to install extensions with Shopware can be found here. Then upload the plugin in your Shopware backend under ">Configuration" > "Plugin Manager"

In the plugin manager, go to „Installed“ in the left sidebar to upload the plugin.

Use the button „Upload Plugin“ to add the Trusted Shops plugin.

You will find the Trusted Shops plugin in the section with uninstalled plugins. Now click the "+" to fully install the Trustbadge.

The plugin will now appear in the section with installed but deactivated plugins. Then activate the plugin by clicking the small, red "x".

You have installed and activated your plugin successfully! To start the configuration, please click on "Marketing" in the Shopware menu at the top and then select "Trusted Shops Easy Integration".

Configuration

Now, follow these instructions to configure the plugin according to your individual requirements: Using Trusted Shops with a plugin

Having problems with integration?

The Customer Success Team are on hand to help if you're struggling with integration. All you need to do is complete two steps:

1. Identify your version numbers
2. Contact the Customer Success Team

Step 1: Identify your version numbers

Our Customer Success Team needs the following information to ensure we can help you quickly and effectively:

• The version number of your shop system
• The version number of the Trusted Shops plugin

How to find the version number of your shop system

1. Log in to the Shopware back end.
2. Click on "Configuration" () in the main navigation. Then click on "System info" ().
3. The "System info" overview will appear. Open the "Version info" () tab. The version number can be found in line "Shopware" ().
   

How to find the version number of the Trusted Shops plugin

1. Log in to the Shopware back end.
2. Click on "Configuration" () in the main navigation. Then click on "Plugin Manager" ().
   
3. The Plugin Manager opens up. In the menu on the left-hand side, click on "Installed" (). The version number can be found in row "Trusted Shops Easy Integration" in column "Version" ().
   

Step 2: Contact the Customer Success Team

Once you have identified your version numbers, you can contact the Customer Success Team. Specify the two version numbers directly when submitting your request.

How to contact the team:

• E-mail: members@trustedshops.com
• Phone: +44 203 364 5906