From time to time, you may receive a credit note or refund. If this happens, you can view the refunds and credit notes in the eTrusted Control Centre.
- Log in to the eTrusted Control Centre.
- In the main navigation, click the cogwheel ("Settings") (
). Then click "Account Management" (
).
- Open the "Invoices" tab (
). Scroll down to "Refund history" (
).
You have successfully opened the "Refund history". The "Refund history" lists all credit notes and refunds.
It also provides the following information for each refund:
() Refund number
() Date
() Amount
() Reason
() Status
The following three statuses are available in the "Refund history" :
- "Failed": The refund has failed, for example due to technical or data-related issues. If you are expecting a refund and there is no successful transaction with the status "Completed" yet, please find out why the refund is still outstanding.
- "Completed": The refund of an overpayment or the reversal of a payment has been successfully recorded. No further action is required.
- "Processing": The refund is still being processed and the final outcome ("Failed" or "Completed") has not yet been determined. Wait until the system has completed the process.
Are you looking for information about an invoice or your payment history? These articles can help: