Account Settings

• Where can I get my access data?
• How do I change my password?
• I can no longer log in to Trusted Shops. What now?
• How do I change my user settings?
• How do I manage user accounts?

Membership

• How do I manage my contact persons for Trusted Shops?
• How do I change my company data?
• How do I make changes to my existing contract?
• How can I add a subsidiary or sister company to my existing membership?
• How do I book and cancel additional products?

Free Account

• How do I set up a free account to claim a company profile?
• I’m having trouble setting up my free account. What can I do?
• How do I convert my free account to a paid membership?

Billing

• Where do I find my invoice?
• What do I need to know about my invoice?
• Where can I find my refunds?
• Where can I find information about my payments to Trusted Shops?
• Which payment methods can I use at Trusted Shops?
• How do I update my payment details?

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Experience Feedback Platform: terms and conditions for use

• eTrusted Platform terms of use
• eTrusted Platform Services
• Guidelines for the Use of the Review System